Frequently Asked Questions
Everything you need to know about shopping with Something Went Wrong.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return label.
Can I track my order in real-time?
Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to follow your package's journey.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times are calculated automatically at checkout based on your location.
What should I do if my item arrives damaged?
If your order arrives in less-than-perfect condition, please email us within 48 hours of delivery with photos of the damage, and we will send a replacement immediately.