Returns & Exchanges
At Something Went Wrong, we believe that even if your order didn't meet expectations, the return process should be seamless. We offer a 30-day window for hassle-free returns on all items in their original condition.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked delivery back to our warehouse.
Pack the Items
Securely place the products in their original packaging, ensuring all tags are attached and the return slip is included inside the box.
Drop Off and Refund
Drop the package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing